Start in the app when you can
For account-specific help, open Dottra and use the support option from your account. That is the best route because it connects your request to the account you are asking about.
Use app support for questions about your balance, account activity, verification, access, or anything that does not look right.
If you cannot access the app
Email support@dottra.co with a short description of the issue and the phone number or email address connected to your Dottra account.
Do not send your password, transaction PIN, one-time code, card details, or full identity documents by email.
What to include
Tell us what you were trying to do, what happened, and when it happened. Screenshots can help if they do not reveal private codes or sensitive documents.
If the issue is urgent because you believe your account is being accessed by someone else, say that clearly at the start of the message.
Stay safe
Dottra will not ask you to share your password, transaction PIN, or one-time code by email, social media, or phone call.
Only use Dottra through the official app and the links on this website.