Contact
Contact Dottra.
Use the channel that matches your question and we'll get it to the right person.
Help with your account
Use support in the app where you can. It links your message to your account. Otherwise email [email protected] or call +260 973 400 223.
Never send your PIN, password, one-time codes or full ID documents by email.
Company and partnerships
For employers, universities, media and other company enquiries, email [email protected].
Privacy and your data
For questions about your personal data, or to exercise your rights under Zambia's Data Protection Act, email our data protection contact at [email protected]. Our privacy policy explains what we collect and why.
Complaints
Email [email protected] with "Complaint" in the subject line and tell us what happened. We'll confirm we've received it and reply with an outcome. If you're not satisfied with how we handled it, you can contact the Competition and Consumer Protection Commission (CCPC).
Registered office
Dottra Lending Services Limited
Chingwere 31651, Chunga East
Lusaka 10101, Zambia
PACRA registration number 120251028871