Delete your Dottra account.

Email [email protected] with the subject Account deletion request. Send it from the email address on your account, or include the phone number on your account, so we can find it.

We'll confirm your identity before deleting anything, and email you once it's done.

If you have an outstanding balance, it needs to be paid first. You can pay it in full from the Pay screen in the app. Deletion is also paused while a dispute or complaint is open.

• Your profile and sign-in details.
• Your app settings and notification preferences.
• Device information and push notification tokens linked to your account.
• Your PIN and fingerprint approval records.

Some records must be kept for a period set by law, even after an account is deleted:

• Records of draws, payments and statements, for accounting, audit and regulatory requirements.
• Identity verification records, as required by anti-money-laundering rules.
• Messages about an open complaint or dispute, until it's resolved.

These are kept securely and only for as long as required, then deleted.

We aim to complete deletion requests within 30 days of confirming your identity.