Delete your Dottra account.

Send an email to support@dottra.co with the subject line "Account deletion request". Include the phone number or email address connected to your Dottra account so the team can locate your account.

Dottra will verify your identity before processing the request. You will receive a confirmation once your account and data have been deleted.

When your account is deleted, the following data is permanently removed:

• Your account profile and login credentials.
• App preferences and notification settings.
• Device information linked to your account.

Certain records may be kept after account deletion where required by law, regulation, or legitimate business purposes:

• Transaction and repayment records — retained for accounting, audit, and regulatory compliance.
• KYC and identity verification records — retained as required by anti-money-laundering and financial regulations.
• Communication records related to disputes or complaints — retained until the matter is resolved.

Account deletion requests are typically processed within 30 days. If your account has an outstanding balance or an active dispute, deletion may be delayed until the matter is resolved.